FAQs

Order

1. How do I place an order?
To place an order, add the desired products to your shopping cart, proceed to checkout, fill in your details and complete the payment.

2. Can I change or cancel my order?
Orders can be changed or cancelled until they have been processed or shipped by the relevant supplier. To do this, please contact orders@24sevenstore.nl.

Payment

3. What payment methods do you accept?
We accept iDEAL, credit cards (Visa, MasterCard), PayPal, Apple Pay, Google Pay and Shop.

4. Is online payment safe?
Yes, we use SSL encryption to ensure your payment information is processed securely.

For further information see our privacy policy.

Shipping and delivery

5. What are the shipping costs?
We will cover the shipping costs.

6. How long will it take for my order to be delivered?
The delivery time is usually 3-10 working days depending on the supplier concerned.

7. Can I track my order?
Yes, as soon as your order has been shipped, you will receive a track & trace code with which you can track your package.

For further information please see our shipping policy.

Returns and exchanges

8. How can I return a product?
You can return a product within 14 days after receipt. To report a return, send an email to returns@24sevenstore.nl.

9. Are there any costs associated with returns?
Yes, the return costs are at your own expense.

10. Can I exchange a product?
No, you cannot exchange a product. If you are not satisfied with the product, you can return the product within 14 days and, if desired, order another product.

For further information please see our returns policy.

Warranty and complaints

11. Do your products come with a warranty?
Yes, all our products have a 2-year warranty. The warranty covers manufacturing defects and defects, but not normal wear and tear or damage due to misuse.

12. What should I do if I have a complaint?
If you have a complaint, please contact our customer service as soon as possible. We will do our best to solve the problem.

For further information, please see our terms and conditions.

Customer Service

13. How can I reach customer service?
You can reach our customer service by email at hello@24sevenstore.nl.

14. Where can I find more information about your products?
More information about our products can be found on the product pages on our website. For specific questions you can send an email to hello@24sevenstore.nl.

Account

15. Do I need to create an account to order?
No, you can also order as a guest. However, creating an account has advantages, such as being able to place orders faster and tracking your order history.

16. How do I create an account?
Click on the person at the top right of the page and then click on 'create account'.